fbpx COVID-19 FAQ - Exodus
banner-img

COVID-19 FAQ

General Inquiries

Download the Official Exodus Mobile App

COVID-19 FAQ

Are all Exodus 2020 weekends cancelled?

At this time, Memorial Day and 4th of July Weekends have been postponed due to uncertainy surrounding Las Vegas hotels and clubs re-opening in time for this weekend. The remaining two 2020 Exodus Weekend dates (Labor Day & Summer Love) are scheduled to proceed as originally scheduled. You will be notified of any further changes as we carefully monitor events globally and in Las Vegas. Please follow us on Instagram at @ExodusLasVegas for more information.

What happens to my Memorial Day or July 4th Weekend 2020 pass?

Tickets for Exodus Memorial Day Weekend / July 4th 2020 will automatically be transferred to Exodus Labour Day Weekend 2020. If you plan to join us on Labour Day Weekend 2020, no further action is required on your behalf.

I can't attend the 2020 Labor Day or Summer Love Weekend. What are my options?

If you are unable to attend any 2020 dates, you can transfer your ticket to an Exodus Festival Weekend in 2021 and be awarded with our Exodus Legends Package! The package will include a voucher good for 50% off tickets for all of our 2021 Exodus festivals and exclusive Exodus Legends Merchandise.

When are the 2021 Exodus Festival Dates?

  1. Memorial Weekend: May 27 - 31
  2. 4th of July Weekend: July 1 - 5
  3. Summer Love: July 29 - August 2
  4. Labor Day: September 2 - 6

Who do I contact to transfer my pass to a 2021 weekend?

Simply email us at info@exoduslasvegas.com with your full name, order number, and the weekend you would like your pass transferred to. One of our representatives will process your transfer.

How long will the transfer take?

Due to a reduction in office hours and heavy volume of inquiries, we will do our best to respond to emails within 30 business days.

I can't attend any 2020 or 2021 dates. Can I get a refund?

Please email info@exoduslasvegas.com with the name on the order and confirmation number and a member of our ticketing team will get back to you with your options. Due to overwhelming demand for changes related to postponed and cancelled events around the world, please allow up to 30 days for us to get back to you.

Is there a deadline for Memorial Day Weekend refund requests?

Yes, the deadline for requesting refunds for Memorial Day Weekend is May 15th, 2020.

I'm travelling to Las Vegas from a different country and due to travel restrictions, I will no longer be able to attend. What should I do?

Please email info@exoduslasvegas with the name on the order and confirmation number and a member of our ticketing team will get back to you with your options. Due to overwhelming demand for changes related to postponed and cancelled events around the world, please allow up to 30 days for us to get back to you.

Can I transfer my pass from one weekend to another?

Yes, if you have already purchased a pass for Memorial Day or 4th of July Weekend, your pass will be automatically transferred to Exodus Labor Day Weekend 2020 at no extra cost! Please see above regarding transferring your 2020 pass to a 2021 weekend.

When will I be able to transfer my pass to another weekend in 2020?

Tickets for Exodus Memorial Day Weekend / July 4th 2020 will automatically be transferred to Exodus Labour Day Weekend 2020. If you plan to join us on Labour Day Weekend 2020, no further action is required on your behalf.

Can I transfer my ticket to another person if I can't attend alternative dates?

Yes! You are able to transfer any of your weekend passes to another person.

How do I transfer my pass to another person?

You can change the name on your ticket order by clicking your order on the Eventbrite Tickets page.

  1. Go To Tickets
  2. Select Your Order
  3. Select Edit
  4. Save Your Changes

I booked a VIP Table during Memorial Day / 4th of July Weekend. Will my table reservation be transferred if I choose to transfer my passes to a different weekend?

Yes, if you have already reserved a VIP table for Memorial Day / 4th of July Weekend your table request has been automatically transferred to Labor Day Weekend in 2020. If you are unable to attend Labor Day Weekend 2020, you are able to transfer your full reservation to any other weekend at no extra cost.

I booked a hotel and ticket bundle. If I choose to transfer my pass to another weekend, will my hotel reservation be transfered as well?

Yes, if you have already reserved a hotel for Memorial Day / 4th of July Weekend your table request has been automatically transferred to Labor Day Weekend in 2020. If you are unable to attend Labor Day Weekend 2020, you are able to transfer your full reservation to any other weekend at no extra cost.